How can we help you?

Get quick assistance, browse technical documentation, or contact the IT team directly.

Open Ticket
Create Ticket

Submit hardware faults, SAP bugs, network issues, or equipment requests.

Submit Request
Knowledge Base

Explore self-help guides, printer setup tutorials, and software manuals.

Browse Guides
AI Assistant

Get instant AI guidance on password resets, VPN configs, and standard fixes.

Urgent Hotline

Immediate escalation line for severe plant-wide outages or server stops.

View Numbers
Frequently Asked Questions
Quick answers to common workplace IT inquiries

The IT department acknowledges all tickets within 1 hour. Critical (P1) server or plant halts receive immediate emergency response, while standard technical issues are targeted for resolution within 24 business hours.

You can utilize the "Forgot Password" link on the login screen to receive an OTP verification code on your registered email address. Alternatively, contact your system administrator or open a quick ticket.

Your assigned laptops, monitors, and devices are displayed in your personal "My Assigned Hardware" widget on the home dashboard and on your Profile page, including serial numbers and asset specifications.

You will receive real-time email notifications whenever an IT technician posts a resolution note or changes your ticket status. You can also monitor your active ticket status directly on the portal.
IT Helpdesk & Contact Channels
Direct reach for on-site and remote technical assistance
Email Support
[email protected]
Monitored 24/7 by queue
Internal Extension
Ext. 1234 / 1235
Mon - Fri: 8:00 AM - 6:00 PM
Physical Helpdesk
IT Operations Room, 2nd Floor
Head Office & Site IT Hubs
Back to Portal
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